Frequently Asked Questions
Frequently Asked Questions
Granite City, Illinois (Saint Louis, MO region)
Container type depends on the product and size ordered. Check the product listing, or contact us at (314) 266-4600 before ordering if you need a specific container type.
Delivery timing depends on the product, order size, destination and carrier. If you need an order by a specific date, contact us at (314) 266-4600 before ordering to discuss available options.
The majority of our shipments are handled with R&L Carriers, we also use SAIA, Old Dominion, Sutton, XPO, & local carriers for 3rd party deliveries in remote areas.
Yes. Drum and pallet orders may arrive by LTL freight on a semi-truck. If your delivery location does not have a loading dock, forklift, or other suitable unloading equipment, select liftgate service at checkout and the carrier will lower your shipment from the truck to the ground. Liftgate service is $40 per order, plus applicable sales tax. If you do not request a liftgate and the carrier cannot complete delivery because the shipment cannot be unloaded, redelivery fees and additional liftgate charges may apply.
Yes, we do take returns but we will have to deduct freight both ways from the total amount refunded. We will also require a 25% restocking fee.
No, we no longer accept check on delivery due to chain of custody issues regarding checks not getting delivered to us from freight companies.
Yes, we can save you 1% on your order if you pay via ACH. However, we will need to wait 24 hours for funds to clear prior to the product shipping.
Yes. LTL freight deliveries to a residential address have a $45 residential delivery charge per order, plus applicable sales tax. Select Yes for a residential address at checkout. As long as an eighteen wheeler can navigate the delivery location, we can deliver residential. If an eighteen wheeler cannot fit, we will need to use a 3rd party carrier for the last leg of the delivery, which usually adds $100-$150 to the shipping cost.
Yes, there are additional customs/carrier fees associated with shipments outside of the USA. Please call if you have any questions regarding foreign country deliveries.
AccuChem is our aviation product brand, including TKS fluid and aircraft paint strippers. On this website you can also shop industrial solvents.